Avaliações de produtos

Hi,

Thank you for your feedback.

We're sorry to hear that you're experiencing difficulties registering the extended warranty for your KD-32W800.

You can easily register your TV for the 5-year extended warranty using the following link: https://cutt.ly/1tGaeXjg

Also, please make sure to register the 5-year warranty within 90 days of the purchase date.

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your KD-32W800. Yet, we're sorry to learn that you're facing difficulties with the settings of the TV.

Please feel free to use our online help guide, as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the KD-32W800 settings and features: https://cutt.ly/kt0kS0V2
You can also reach the same user guide by pressing in help button on the remote control of the TV.

Additionally, you can learn more about how to adjust the picture settings to your desired options here: https://cutt.ly/Qt0kD8JP

And for advanced picture settings, you can check this link: https://cutt.ly/Kt0kGwsx

Furthermore, you can adjust the sound quality to meet your preferences, following the steps here: https://cutt.ly/Ot0kHrFn

For advanced sound settings, feel free to follow the steps here: https://cutt.ly/ut0kHxDf

Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We’re sorry to hear that you're facing difficulties registering your 5-year warranty. This is not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

You can register your 5-year warranty using the following link: https://cutt.ly/WtRqJi6F

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying the picture quality of your KD-32W800. Yet, we're sorry to learn that you're facing a sound issue with your TV.

Please try the steps here and test again: https://cutt.ly/Tt1gNWvP

If the issue remains, try the steps below:
1. Disconnect all externals (e.g., Sky box, Ariel cable, HDMI cables, USB, etc.).
2. Unplug the TV from the mains and leave it for 1 minute, and then plug it back in.
3. Make sure the software is updated using this link: https://cutt.ly/4t1gMlnz
4. Remove the cached data: Press HOME, then select [Settings] → [Storage and Reset] → [Internal storage] → [Cached data] → then select [Yes].
5. In case the issue persists, perform a factory data reset by following the steps here: https://cutt.ly/Bt1gMGtY

Furthermore, if you need any further assistance, feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We’re sorry to hear that you're experiencing difficulties with the instructions for your KD-32W800. This is not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

It's worth to mention that Sony is complying with new EU regulations along with our Road to Zero approach to cut down on electronics waste: https://cutt.ly/Or1k7S4k

However, you can explore the TV features using the online manual guide as it's comprehensive and thorough, which helps you to adjust the settings up to your liking at this link: https://cutt.ly/ItnJfjNL

Also, you can find more about the setup process at the following link: https://cutt.ly/SrcuhqKd

Regarding the "no signal" message, please follow the steps at this link and test again: https://cutt.ly/ZtB2TI4Z

If the issue remains, please follow the steps below:

1. Disconnect all the external devices from the TV.
2. Unplug the TV from the mains and leave it for 1 minute, and then plug it back.
3. Update the software by following the steps at this link: https://cutt.ly/KrcuffSk
4. Perform factory data reset: https://cutt.ly/xrcugqLE
And you can also use the following link to help you with the initial setup afterwards.
https://cutt.ly/SrcuhqKd

Moreover, if you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)

Nadine @Sony Support UK

Ciao Paolo, ti ringraziamo per aver condiviso la tua recensione e per aver scelto Sony. Siamo lieti che il prodotto abbia soddisfatto le tue aspettative in termini di qualità audio e immagine. In merito alla gestione dei canali, comprendiamo la tua osservazione: attualmente, l’organizzazione e la personalizzazione dei canali possono risultare meno intuitive, in quanto la gestione principale avviene tramite la lista dei preferiti. Il tuo feedback è molto importante per noi e verrà condiviso con il team competente, al fine di migliorare l’esperienza d’uso nei futuri aggiornamenti o sviluppi di prodotto.
Sami @Sony Support IT

Hi,

Thank you for your feedback.

We're sorry to hear that the KD-32W800 didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible.

Please try the steps here ans test again: https://cutt.ly/AtVg919M

If the issue remains, try the steps below:
1. Perform troubleshooting steps for the remote control, following the steps here: https://cutt.ly/otVg4wYT
2. Disconnect all externals (e.g., Sky box, Ariel cable, HDMI cables, USB, etc.).
3. Make sure the software is updated using this link: https://cutt.ly/mtVg8OL1
4. Remove the cached data: Press HOME, then select [Settings] → [Storage and Reset] → [Internal storage] → [Cached data] → then select [Yes].

Furthermore, if you need any further assistance, do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying the picture quality of your KD-32W800. Yet, we're sorry to learn that you're facing difficulties with your TV.

Regarding the sound issue, please try the steps at this link and test again: https://cutt.ly/ntJXHop8

Additionally, you can check the following article to improve the TV reception signal strength: https://cutt.ly/itJNxaFM

If the issue remains, please make sure to follow the steps below:
1. Unplug the TV from the mains and leave it for 1 minute, and then plug it back.
2. Disconnect all externals (e.g., Sky box, Ariel cable, HDMI cables, USB, etc.).
3. Make sure the software is updated using this link: https://cutt.ly/ZtJXJlAC
4. Remove the cached data: Press HOME, then select [Settings] → [Storage and Reset] → [Internal storage] → [cached data] → then select [Yes].
5. Perform a factory data reset: https://cutt.ly/UtJBLvPS

Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).

Ismail @Sony Support UK

Hi,

Thank you for your feedback.

We're sorry to hear that you're experiencing channels issues with your KD-32W800. This is not the norm, as
we always strive to deliver the best quality possible.

If you still have the TV, try the steps below and test again:
1. Disconnect all externals (e.g., Sky box, Ariel cable, HDMI cables or USB, etc.).
2. Unplug the TV from the mains and leave it for 1 minute and then plug it back.
3. Make sure the software is updated using this link: https://cutt.ly/ZtJXJlAC
4. Remove the cached data: Press HOME, then select [Settings] → [Storage and Reset] → [Internal storage] → [cached data] → then select [Yes].
5. Perform a factory data reset: https://cutt.ly/UtJBLvPS

Additionally, you can check the following article to improve the TV reception signal strength: https://cutt.ly/itJNxaFM

Furthermore, we appreciate your feedback regarding the remote buttons. Hearing from our customers helps us
continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW
(Please copy and paste the links into your browser).

Ismail @Sony Support UK

Hi,

Thank you for your feedback.

We are happy to hear that you are enjoying your KD-32W800, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!

Furthermore, if you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links in your browser).

Ismail @Sony Support UK

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your KD-32W800, and happy with the picture and sound quality we always aim to deliver! Yet, we are sorry to hear that you're not satisfied with the lack of Apple TV app support.

You can learn more about all the compatible models with the Apple TV app at this link: https://cutt.ly/5tDSzFue

Alternatively, you can cast the app to your TV by following the steps here: https://cutt.ly/mtDSc08a

Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).

Menna @Sony Support UK

Bonjour,

Merci pour votre commentaire.

Nous sommes désolés que la qualité d'image de votre téléviseur KD-32W800 ne corresponde pas entièrement à vos attentes.

Pour ajuster facilement l'image selon vos préférences, vous pouvez utiliser un style d'image prédéfini: https://cutt.ly/GtDHcKcz

Vous pouvez également explorer d'autres paramètres d'image pour affiner la qualité: https://cutt.ly/FtDHcNzN

Si vous avez besoin d'aide supplémentaire ou de conseils personnalisés, n'hésitez pas à nous contacter via ce formulaire: https://cutt.ly/dwMXCsJ9

(copiez-collez ces adresses dans votre navigateur).

Hi,

Thank you for your feedback.

We're happy to hear that you are enjoying your KD-32W800. We hope you continue to enjoy it for years to come!

If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We’re happy to hear that you're enjoying the picture quality of your KD-32W800. Yet. we’re sorry to hear that you're experiencing difficulties with the recording feature. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

We appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hallo,

vielen Dank, dass du dir die Zeit genommen hast, uns dein Feedback zum Sony KD-32W800 mitzuteilen.
Es freut uns sehr zu hören, dass du mit der einfachen Einrichtung, der übersichtlichen Menüführung sowie den
vielfältigen Anschlussmöglichkeiten zufrieden bist.
Gleichzeitig danken wir dir auch für deine Hinweise zum Sendersuchlauf, zur Senderverwaltung und zur Bluetooth-Verbindung.
Die Stabilität der Bluetooth-Verbindung kann durch verschiedene Faktoren beeinflusst werden.
Wir empfehlen folgende Schritte zur Optimierung:
Stell sicher, dass keine anderen Funkgeräte (wie WLAN-Router oder Mikrowellen) in direkter Linie zwischen dem TV und deinem Bluetooth-Endgerät stehen.
Stell bitte sicher, dass du die neueste Softwareversion hast: https://cutt.ly/ZtY1XWa6 (Kopiere den Link und
füge ihn in ein neues Browserfenster ein).
Gerne leiten wir dein Feedback zum Sendersuchlauf, und zur aufwendigen Sortierung der Sender an die zuständige Stelle in unserem Haus weiter, damit es gegebenenfalls berücksichtigt werden kann.
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://cutt.ly/6exW0iJT
(Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hi,

Thank you for your feedback.

We’re happy to hear that you're enjoying the picture and sound quality of your KD-32W800. Yet. we’re sorry to hear that you're experiencing difficulties recording programmes on it. This is not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

Although the TV doesn't have internal storage for recordings, you can still enjoy recording programmes using an external USB. You can learn more here: https://cutt.ly/itfpFB3I

We appreciate your feedback regarding setting a timer for future viewings; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We're sorry to hear that you're experiencing a connection issue with your KD-32W800. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible.

Please follow the steps here and test again: https://cutt.ly/CtRGPyYx

If the issue remains, try the steps below:
1. If your TV is connected to the other network using a LAN cable, please disconnect it.
2. Try to forget the unwanted network.
3. Disconnect all externals (e.g., TV box, Ariel cable, HDMI cables, USB, etc.).
4. Unplug the TV from the mains and leave it for 1 minute, and then plug it back in.
5. Make sure the software is updated using this link: https://cutt.ly/ctRGS0RK
6. Remove the cached data: Press HOME, then select [Settings] → [Storage and Reset] → [Internal storage] → [Cached data] → then select [Yes].
7. Connect the TV to another internet source (e.g., mobile hotspot) and test again.
8. In case the issue persists, perform a factory data reset by following the steps here: https://cutt.ly/CtRGDjdM

Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Menna @Sony Support UK