Avaliações de produtos

Hi,

Thank you for your feedback.

We're sorry to hear that the HT-S400 didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible.

Regarding the sound issue, please try the steps below and test again:
1. Disconnect the cables that are connected between the TV and the speaker system, then connect them firmly again.
2. Disconnect the AC power cords of the TV and the speaker system from the AC outlets (mains), then connect them again after 1 minute.
3. When the speaker system and TV are connected with an HDMI cable only, make sure that the HDMI jack of the connected TV is labelled with “ARC.”
4. Try using different cables.
5. Try connecting the speaker system to different devices and different HDMI ports.
6. Update the speaker system to the latest version using this link: https://cutt.ly/StA0apl3
7. Reset the speaker system by following the steps on page 2 here: https://cutt.ly/atA0sdQA

Additionally, we appreciate your feedback regarding the Aux input. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We're sorry to hear that the HT-S400 quality isn't up to your liking, and that you're having a sound issue with your sound bar. This is not the norm, as we always strive to deliver the best quality possible.

You can reduce the BASS level by pressing the (BASS -) button on the remote control.

If the issue remains, try the steps below and test again:
1. Disconnect the AC power cord (mains lead) from the wall outlet (mains) and then reconnect after several minutes.
2. Make sure that the sound bar is updated: https://cutt.ly/EraDIpU6
3. Connect the sound bar to the TV through HDMI cable instead of Bluetooth by following the steps in the "Listening to a TV Connected with an HDMI Cable (ARC) or Optical Digital Cable" section on page 1 here: https://cutt.ly/braDPa4R
4. If you're already using HDMI connection, disconnect the cables that are connected between the TV and the speaker system, then connect them firmly again.
5. When the speaker system and TV are connected with an HDMI cable only, check that the HDMI jack of the connected TV is labeled with “ARC.”
6. Set the digital audio out setting of the TV (BRAVIA) to "PCM".

In case the issue persists, reset the sound bar by following the steps in the "Resetting the Speaker System" section on page 2 here: https://cutt.ly/braDPa4R

Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

Hallo,
Bedankt voor je beoordeling.
Wij vinden het vervelend om te horen dat je het geluid tegen vindt vallen.
We zullen je feedback doorgeven aan de juiste afdeling, wellicht kunnen wij hier in de toekomst verandering in brengen.
Voor verdere ondersteuning kan je altijd even contact met ons opnemen met behulp van de onderstaande link.
https://cutt.ly/mTLicVp

Bonjour et merci d'avoir soumis votre avis. Nous sommes heureux d'apprendre que vous êtes globalement satisfait de votre barre de son.
Nous avons transmis votre message afin qu'il soit pris en compte dans le développement de nos futurs produits.
Si vous avez besoin d'aide ou si vous avez des questions, vous pouvez toujours nous contacter sur le lien suivant: https://cutt.ly/dwMXCsJ9
(copiez-collez cette adresse dans votre navigateur).

Ciao, ci dispiace sentire che abbia avuto problemi con la soundbar HT-S400.
Assicurarti di utilizzare un cavo HDMI di alta qualità e compatibile con HDMI ARC (Audio Return Channel). Per il problema del suono con Bluetooth, ti suggeriamo di aumentare il volume del TV al massimo e regolare il volume della soundbar per ottenere un livello audio più equilibrato. A volte, il volume delle cuffie Bluetooth è limitato rispetto ad altri dispositivi audio. Tuttavia, ti invitiamo a controllare se la soundbar è già aggiornata all'ultima versione 1.201: https://bit.ly/46ZTT4c. Se continui ad avere problemi, potrebbe essere utile consultare il manuale per ripristinare la soundbar: https://bit.ly/47HJNWL o contattaci per ulteriore assistenza: https://bit.ly/4cxgIjf. (copia e incolla ogni link in una nuova finestra del tuo browser).
Hagar @Sony Support IT.

Hi darleneezeh,

Thank you for your feedback.
We're glad to hear that you're enjoying your sound system.
We hope you will continue to enjoy it for many more years to come!
Regarding the bass, we recommend checking the manual on the link below explaining how to adjust the bass level:
https://cutt.ly/Tw02dB98
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Ciao FaFabo, grazie per il tuo feedback e ci dispiace sentire che hai riscontrato dei problemi con la soundbar. Tuttavia, ti suggeriamo di verificare che sia aggiornata alla versione software disponibile qui: bit.ly/46ZTT4c. Inoltre, ti invitiamo a procedere con il ripristino di fabbrica, vai a pagina 2 qui: bit.ly/47HJNWL. Se i problemi riscontrati dovessero persistere, ti invitiamo a contattare uno dei nostri centri autorizzati qui: bit.ly/3NYDG7V (copia e incolla ogni link in una nuova finestra del tuo browser).
Sami @Sony Support IT.

Ciao Luigi, ci dispiace per l'accaduto e per il problema del file bin. Tuttavia, il formato USB da utilizzare per aggiornare la soundbar dev'essere in FAT32, USB 2.0 con capacità: più di 256 MB e meno di 32 GB. Comunque, al fine d'investigare il tuo caso ulteriormente, contattaci qui: https://cutt.ly/nX872mc (copia e incolla il link in una nuova finestra del tuo browser).
Sami @Sony Support IT.

Ciao, grazie per il tuo feedback e ci dispiace per l'accaduto. Tuttavia, ti suggeriamo di verificare che la soundbar sia aggiornata alla versione software disponibile qui: https://bit.ly/46ZTT4c. Inoltre, ti consigliamo di procedere con il ripristino di fabbrica come indicato a pagina 2 qui: bit.ly/47HJNWL. Se il problema dovesse persistere, contattaci qui: https://cutt.ly/nX872mc (copia e incolla ogni link in una nuova finestra del tuo browser).
Sami @Sony Support IT.

Bedankt voor je feedback.
Wij vinden het vervelend om te horen dat je niet tevreden bent met je soundbar.

Wij willen je graag adviseren om de Instellingen van het geluid aan te passen.
https://tinyurl.com/2xks37kt

Groeten,
Maryam @Sony Support NL

Hallo 20230909Jan,

Bedankt voor je beoordeling.
Wat vervelend om te horen dat er een chemische geur uit het toestel kwam
We zullen je feedback over de geur doorgeven aan onze hogere afdeling.
We vinden het jammer om te horen dat je het apparaat hebt teruggestuurd. Neem vervolgens contact met ons op voordat je het apparaat terugstuurt, want misschien kunnen we je helpen.

Rabab @Sony Support NL

Hi tedd,

Thank you for your feedback.
We're glad to learn that you're enjoying your device, and for more years to come.
We recommend adjusting the bass using the remote as described here: https://bit.ly/47lHclL
If you require any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK

Bonjour,

Merci de nous avoir contactés.

Nous sommes ravis d'entendre votre retour positif.

En ce qui concerne le volume du son, nous vous invitons à suivre le paragraphe intitulé "Le son du caisson de graves est très faible, voire inexistant." dans le lien suivant : https://bit.ly/3OkwMKj

Si nous pouvons vous aider avec quoi que ce soit, n'hésitez pas à contacter notre assistance.

Nous vous invitons à vérifier ce lien : https://bit.ly/3q1uTau

(copiez-collez ces adresses dans votre navigateur).

Safwa @Sony Support FR

Hi silvatek,

Thank you for your review.

We're glad to hear that you're enjoying your soundbar, and sorry to learn that you're facing issues with the touch controls and other operations for the soundbar.

We recommend making sure that the soundbar is running the latest firmware version based on the version currently installed on the unit: https://cutt.ly/bwq0RIIF & https://cutt.ly/Vwq0RBvb.
And you can learn about the audio settings and modes you can choose and adjust using this manual: https://cutt.ly/Gwq0YXoC.
Rest assured, we'll pass your feedback to the relevant channels for future consideration and development.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi,

Thank you for your review.
We're sorry to hear that your HT-S400 is randomly turning itself off, this is not the norm as we strive to deliver the best quality ever. Having read your feedback, it seems that the device needs to be booked for a service, so please don't hesitate to contact us using the details here to be able to help:https://cutt.ly/X2x1D7u

Omnia @Sony Support UK