Well, now that Skipton has made some progress, has anyone else had the same joy? Was the repair free Skipton..i.e. the new panel?

Update:

Been offered a 40EX524, which I've declined - I don't want another S-LCD manufactured panel, as i've had 2 fail in recent years.

I've asked to upgrade and pay the difference to get an HX724, which has a panel made by Sharp and is superior in pretty much every way.

We'll see what happens next

I would not keep high hopes with Sony TV’s. I just bought a brand new top of the line Flagship TV 65HX923, 4500 pounds. The screen has been faulty from the first day, biggest rip off ever. Sony Support has been telling me all the time that the TV is within specifications and that there are no problems with it. They closed my cases without even responding them. Actually Customer UN-support is what they have. It the best of the cases is appalling and lie to customers, push them back, fob them off to the point or no return.

I have always been buying Sony when I decided to replace my previous Bravia TV, I did a bit of research, and I was considering all brands but always with the balance incline toward Sony. I avoided Sonex Sony Centres because they were in administration. It seems that all Sony Centres are liable to go into administration. I drove over 50 miles to find a non-sonex Sony Centre and lucky I, the one I used also went into administration. The moral of this is to avoid Sony Centres as well as Sony products.

One might think that at this price Sony would pay a bit more of attention but how wrong I was. I have been trying to replace my TV for a working one since I have been very partial to Sony and Sony has only being good for nothing. The Sony Centre being in administration said to me that they can do fab... all as well as Sony UN-support. I am trying to dispute the case with my credit card because clearly they sold me a product which is not fit for purpose which is against the law. Sony pees down the law. I strongly advise to avoid Sony altogether. They use the make believe but believe me there is nothing believable about their products. I had been a loyal Sony customer but the Sony I have been loyal to, is well gone. The current Sony is just another low end manufacturer charging premium prices for really bad quality products.

Just to chuck my three pen'orth into the fray .. My KDL46V3000 has just been collected by the Sony appointed repaires here in southern Spain - they have quoted just short of 900E to repair the panel.

The set is  2 1/2 years old - I've refered the repairer back to SONY -  giving them this link - that was one week ago.

We'll see what happens ,,,,,

-  UPDATE -

See Below

Sony do not have a problem with Spanish KDL 46V3000  - no joy !

Message was edited by: Glossopguy

Message was edited by: Glossopguy

Hi All:

  I have the same problem with my KDL 40V3000 bought in Jul 2008 and after contacting with Sony based on recognized problem (http://www.sony.es/support/es/product/KDL-40V3000/news/inspection_programme) two weeks ago I continue waiting for the free visit guarantee to check if the problem from the TV is the same as they recognized.

  Even if the technician cames to my home and doesn't confirm it, at least I'll be bothering all the Sony Services due to the deffective TV Panels.

  Please, all of the owners with a TV model as describes above, call Sony service to request the free technician visit to check the TV.

Regards,

Found this thread a couple of weeks ago.   I have the same model and in December company came out to inspect the "smoking" issue, everythink ok.   I mentioned the lines on TV, but they did not seem bothered.   Anyway, over Christmas marks got worse, very noticable when watching football (green pitch) and snooker.

I phoned John Lewis as we were still in the 5 year warranty period.   Engineer attended two days later, knew exactly what problem was and said a new panel would have to be ordered.    Received a phonecall from company next day stating they were waiting on John Lewis giving them authority to proceed with repair.

Two days later John Lewis phoned to say it would be uneconomical to repair TV, and that they could offer me straight replacement KDL-EX, but I would only get the remainder of the warranty which was left from faulty TV, but if I paid the difference I could pick any other TV and get a new 5 year warranty.

Needless to say this is what I did, and within the week had received the new TV.....

Hi All,

i have the same fault with my Sony 40inch LCD tv model KDL-V3000, three and a half years old ,for some four months now,only found about others got the same problem while came across Which magazine site,so contacted sony about this same an engineer came to have a look and said it is a screen fault so i contacted sony was told the same story sony has sold millions and not aware of any problems but have assured that if i send a written quotation from an approved repairer they can see what potential help they can provide but the repaireer are asking £25 for written quotation and given an estimate to change the screen at a cost of £570+vat which comes to £684.not sure what to do?