Sony: No vaio Care

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No vaio Care

Tópico iniciado em Jun 29, 2012 10:06 PM , última resposta em Jun 30, 2012 6:56 PM

em VAIO and Computing Notebooks

milyszy

5 publicações desde
Jun 29, 2012

Vaio Care seems to have disappered from my laptop - so the assist button doesn't do anything.

Where can I download a replacement from?

Cheers

wipoel
1 publicações desde
Jun 29, 2012

Escrita a Jun 29, 2012 10:09 PM

Good luck. I am presently going through the process of trying to get Sony support for a fancy Vaio that "just died" - and after a week of proving purchase and warranty, I have got nothing but high blood pressure and frustration. These people have no concept of customer service.
Blencogo
10,957 publicações desde
Dec 22, 2004

Escrita a Jun 29, 2012 10:23 PM

Hi milyszy and welcome.

Which Vaio model do you have?
milyszy
5 publicações desde
Jun 29, 2012

Escrita a Jun 29, 2012 10:29 PM

SVE1511A1EB
Blencogo
10,957 publicações desde
Dec 22, 2004

Escrita a Jun 29, 2012 10:48 PM

Go to the Support Pages for your model and under 'Downloads' under Preinstalled Drivers and Utilities you will find Vaio Care available for download.

http://www.sony.co.uk/support/en/product/SVE1511A1EB/updates

Follow the instructions to install. If you have uninstalled any other programs you will have to reinstall all dependent programs like the Hotkey Utilities.
milyszy
5 publicações desde
Jun 29, 2012

Escrita a Jun 29, 2012 11:11 PM

Good answer.
Should I ignore this?
This utility is only for use with the following Sony VAIO® Computers sold in the United States, Canada and Latin America:
PCG;PCV;VGN;VGC;VGX;VPC;SV;
Do not install this utility with any other model of computer (including other Sony computers sold worldwide)
milyszy
5 publicações desde
Jun 29, 2012

Escrita a Jun 29, 2012 11:06 PM

Well, I did it anyway.

Nothing has changed. Assist still doesn't do anything and VAIO Care isn't available in'All Programs'
Blencogo
10,957 publicações desde
Dec 22, 2004

Escrita a Jun 29, 2012 11:06 PM

Interesting - I guess they have copied and pasted from the US Website.

It will probably be OK but I think you should phone or email Vaio Support to confirm.

Click on 'Support' at the top of this page
Choose 'Online Support
Click on 'Contact Us' at the bottom of the next page
Click on 'Vaio and Computing'
Enter your Vaio's Serial Number
You will be shown Phone, Email and Chat support details.

In the meantime I will also email Sony to let them know (if they don't already).
milyszy
5 publicações desde
Jun 29, 2012

Escrita a Jun 30, 2012 6:56 PM

Ah well.

No install worked, so I restored the system back to when I first bought it.

Bah!

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