Sony: Vaio - so disappointed

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Vaio - so disappointed

Tópico iniciado em May 22, 2012 11:47 PM , última resposta em May 23, 2012 1:38 AM

oeurf69

2 publicações desde
May 22, 2012

Purchased a new Vaio 2 weeks ago. Optical drive suddenly failed to read any CD's or DVD's. Sony Centre have said I need to arrange to have the Vaio returned to Sony to see what the problem is! No offer of replacement until its been sent back! Two weeks! Ridiculous!

Blencogo
10,957 publicações desde
Dec 22, 2004

Escrita a May 22, 2012 11:52 PM

Hi oeurf69 and welcome.

Sorry to hear about your Vaio's problem.

Can you please just check one thing to see if there is a simple solution? Go to Device Manager and see if there is a yellow error icon against your CD/DVD-ROM drive. If yes, double-click on it and let us know if there is an Error Code.

Worth checking before you send it off for assessment!
oeurf69
2 publicações desde
May 22, 2012

Escrita a May 23, 2012 12:08 AM

Hi Blencogo

No there is no error icon against the CD drive. According to the healthcheck the optical drive is operating properly...but obviously it isn't as it won't play anything
Blencogo
10,957 publicações desde
Dec 22, 2004

Escrita a May 23, 2012 12:16 AM

That's a pity - no quick fix then. Worth a try though.

Let us know how you get on.
gugabackhand
70 publicações desde
Apr 23, 2012

Escrita a May 23, 2012 1:38 AM

This rarely happens. But I think they pay for the two way shipping here.