Peace of mind for Video Security customers

Less risk, better service

Successful, consistent operation is super-critical in video security applications. So if there’s an equipment problem, you need someone standing by, ready to give advice, help and support.

That’s what you get with PrimeSupport – practical, flexible services that reflect the full value of your investment and the importance to your business of our Video Security products.

PrimeSupport extends across much of the Video Security portfolio, covering all of the IP network cameras, network recorders, encoders and monitoring software ranges sold in the EU, Norway and Switzerland.

Total service offering

The breadth of the Video Security portfolio is vast, and the majority of products are covered by PrimeSupport* which includes:

• Specialist telephone support – an exclusive multilingual telephone helpline staffed by technical experts with detailed understanding of Video Security products
• Free next-business-day replacement unit – if your problem cannot be resolved via the helpdesk, a next-business-day replacement unit will be delivered to your chosen address, and the faulty unit will be collected, minimising disruption to your business

PrimeSupport for your product

Want even more?

With something as important as video security, nothing should be left to chance. When you need more than standard PrimeSupport, choose PrimeSupport Plus. We currently have the following service available;

• Three years’ cover
  Extend PrimeSupport cover (2 years) by an extra year – PrimeSupport Plus 2-year extension